NeoAirline

1. Introduction

NeoAirline ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our virtual airline operations management platform ("the Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and email address
• Account credentials
• Organization and tenant information
• Profile information
• Communication preferences

2.2 Operational Data

When you use the Service, we collect operational data including:

• Fleet and aircraft information
• Route and airport data
• Flight schedules and operational records
• API keys and integration credentials (encrypted)
• Sync and automation settings

2.3 Usage Information

We automatically collect certain information about your device and how you interact with the Service:

• Log data (IP address, browser type, pages visited)
• Device information
• Usage patterns and preferences
• Performance and error data

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your transactions and manage your account
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We work with third-party service providers who provide services on our behalf, including:

• Supabase (database and authentication services)
• Cloud infrastructure providers
• Analytics and monitoring services

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Multi-factor authentication (MFA) support
• Secure API key management with encryption

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information, unless we are required to retain it for legal or legitimate business purposes.

Operational data and audit logs may be retained for a longer period for compliance and security purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing of your information
• Objection: Object to our processing of your information
• Withdraw Consent: Withdraw consent where we rely on it

To exercise these rights, please contact us at support@neoairline.io. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with small amounts of data that are sent to your browser from a website and stored on your device.

We use the following types of cookies:

• Essential Cookies: Required for the Service to function properly
• Authentication Cookies: Keep you logged in securely
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how you use the Service

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your jurisdiction where data protection laws may differ. We take steps to ensure that your information receives an adequate level of protection in accordance with applicable law.

10. Children's Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Third-Party Links

Our Service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Compliance with PIPEDA

As a Canadian-based service, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. We are committed to the principles of accountability, identifying purposes, consent, limiting collection, limiting use, accuracy, safeguards, openness, individual access, and challenging compliance.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: support@neoairline.io

We will respond to your inquiry within 30 days as required by Canadian privacy law.